Having Trouble Loading Videos or Downloading Course Content?

If a video isn’t loading, is stalling, or you’re unable to download course content, this is almost always a browser-related issue, not an access issue.

In most cases, this can be resolved in just a few minutes by following the steps below.

Try This First (Resolves Most Issues)

Step 1: Clear Cache and Cookies

Clearing your browser’s cache and cookies resolves the majority of loading and download issues.

Once cleared, close your browser completely, reopen it, and try again.

Step 2: Use an Incognito / Private Window

Open an incognito (private) browser window and log into your Kajabi account again.

This bypasses stored browser data that can interfere with:

• Video playback

• Course progress loading

• Download links (including Google Drive files)

Step 3: Try a Different Browser

If the issue continues:

• Switch to a different browser (Chrome, Safari, Firefox, Edge)

• Avoid older or unsupported browsers

Still Having Trouble?

If you’ve tried all of the steps above and the issue is still happening, please contact our support team at access@mariawendt.com and include:

• The course name and module

• The specific video or file you’re trying to access

• A screenshot or short screen recording of what you’re seeing

We’ll be happy to take a closer look.

Helpful Note

These issues are almost always related to browser settings, cached data, or extensions, not an access issue.